This is because the computer isn't properly connecting to it for data transfer. This is usually related to the cable, USB port, or computer, and can often be resolved with the steps below.

Step 1: Check cable and USB port

• For reading pens produced in 2024 and 2025, a USB-A to USB-C cable that supports data transfer is required. For reading pens produced in 2026, a USB-C to USB-C cable also works. You can find the year of production on the back of the reading pen.
• Ensure the cable is securely plugged into both the pen and the computer
• For reading pens produced in 2024 and 2025, avoid USB-C to USB-C cables or pure charging cables – they often charge but do not transfer data
• If possible, please try with another USB-A to USB-C cable. For example, this one from IKEA works well if you have lost the included cable: https://www.ikea.com/se/sv/p/sittbrunn-usb-a-till-usb-c-lila-60595984/

Step 2: Test another computer (preferably Windows)

If you are using a Mac, we recommend trying to connect the reading pen to a Windows computer if possible. Windows is generally more tolerant of USB drives and this can sometimes resolve the issue immediately.

Step 3: Perform a quick reset of the pen

You can also try restarting the pen: Just below the volume button, hidden under the silicone cover, there is a small hole – this is the reset button. Use a thin, pointed object and press into the hole for a few seconds until you feel a small click. Then connect the pen to the computer again. In some cases, this can restore the USB connection.

(A reset does not erase the audio file and can be done at any time. It functions more like a forced restart of the pen.)

If the problem still persists even when using the included cable or after trying a USB-A to USB-C cable and the steps above, please email us at support@readioo.com and describe the problem, and our experts will assist you.🔧